Refund policy
We have a 30-day return policy, which means any claims for misprinted, damaged, or defective items must be submitted within 30 days after the product has been received.
All of our products are printed on demand and produced specifically for each order. Because of this, we may not accept returns or exchanges for change of mind, wrong size selection, or buyer’s remorse.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@shirtposting.eu.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
If your order arrives damaged, defective, or incorrect, we will gladly replace it or issue a refund.
To be eligible:
- Contact us within 30 days of receiving your order
- Include clear photos of the issue
- Provide your order number
Once approved, we will arrange a replacement or refund at no additional cost.
Lost Packages
If a package is confirmed lost in transit, we will issue a replacement or refund after the carrier investigation is completed.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@shirtposting.eu.